Terms & Conditions
Effective and last updated: October 4, 2026
1. Who we are
These terms apply to your use of this website and to any consultation provided by Ask Buddy, an independent technology consultation and guidance business based at Plot no. 42, Hari Vihar, New Delhi 110078, India. Its registered business name is ASK BUDDY. Ask Buddy is operated from New Delhi, India and provides remote consultation and guidance to customers in the United States and other supported markets. By requesting or paying for a consultation you agree to these terms. Our services are for adults aged 18 and over.
2. Independent consultation
Ask Buddy is an independent consultation and guidance service. We are not affiliated with, sponsored by, or endorsed by third-party manufacturers, software companies, retailers, or service providers unless explicitly stated. A consultation is advice and decision guidance given before you buy or decide.
3. What we provide
We provide consultation and guidance such as product selection, product comparison, pre-purchase compatibility guidance, technology planning, purchase guidance and general technology consultation. We don't sell the products we discuss. We don't provide repair, troubleshooting, software or hardware installation, malware removal, account recovery, remote technical support or manufacturer-authorized support. See the Disclaimer.
4. How a consultation is requested and agreed
Sending a request doesn't cost anything and creates no obligation for either of us. We review your request and may decline it. If we can help, we send a written scope (what the consultation covers and how it will take place) and the price. A consultation is agreed when you accept that scope and price. No payment is taken before you accept.
5. Pricing and payment
The price is the one stated in our written scope, in US dollars, and includes any tax we're required to add, which we'll show. You pay once, after you accept and before the consultation, using the payment link or invoice we send. We never take payment through the contact form or ask for card details by email. Each consultation is a one-time payment with no recurring charges.
6. Cancellation and refunds
See the Refund & Cancellation Policy.
7. Your responsibilities
Give us accurate and complete information, and don't send passwords, payment-card numbers or other sensitive information. Our advice is based on the information you give us and what's available at the time. You decide what to buy or do, and you're responsible for those decisions.
8. Acceptable use
Use of this website and our service is subject to the Acceptable Use Policy.
9. Third-party products and services
We discuss products and services made or provided by other companies. We aren't affiliated with them unless we say so explicitly. Their products, prices, availability, warranties and terms are their own responsibility, and we don't control them. We don't sell or supply them, and you're free to buy from any seller.
10. Service availability
We don't promise a specific response time or hours of availability. We may be unable to take a request, and the website may be unavailable from time to time.
11. No guarantees; limitation of liability
We don't guarantee a particular product, purchase decision, technical outcome or business result. To the extent the law allows, the service and website are provided "as is", Ask Buddy isn't liable for indirect, incidental or consequential loss or for loss arising from your decisions, and our total liability for any claim is limited to the amount you paid us for the consultation concerned. Some jurisdictions don't allow certain exclusions or limits, so parts of this section may not apply to you. Nothing in these terms limits rights you have under consumer protection law that can't lawfully be limited.
12. Intellectual property
The content of this website belongs to Ask Buddy. Names and logos of other companies belong to their owners and are used only to describe products in general.
13. Applicable law and disputes
These terms are governed by applicable law, including any consumer protection laws that apply to you and can't be waived. If you have a complaint, please email support@theaskbuddy.com first so we can try to resolve it directly.
14. Changes
We may update these terms. The version on this page, with the date at the top, applies to requests made after that date.
15. Contact
Ask Buddy, Plot no. 42, Hari Vihar, New Delhi 110078, India. Email: support@theaskbuddy.com.