How It Works
Six steps. You know the price and the terms before you pay, and you make the final decision.
The monthly plan is opening soon. It isn't available to buy yet. Request early access and we'll email you when it opens. Nothing is charged until you subscribe.
The process
Choose the plan
Ask Buddy has one plan: $49 USD per month for up to 60 chats. See Pricing for every term.
Create your account
After you subscribe, we email you a link to set up your account.
Start a chat
From your account, tell us what you're trying to decide: the products you're considering, your budget, and what you'll use it for.
Chat with an expert
We review your question and give you plain-language guidance. If it's outside what we do, we'll say so, and that chat doesn't count toward your limit.
Follow up
Ask follow-up questions in the same chat. Follow-ups are included and don't count as new chats. A new topic starts a new chat.
Decide
Use the guidance to make your own decision. Cancel any month, in your account or by email.
What counts as a chat
A chat is one chat session about one topic. Follow-up messages in the same chat are included and don't count as new chats. Your plan includes up to 60 chats per billing month. Unused chats don't roll over.
When you pay
You pay when you subscribe, and then monthly on the same date until you cancel. Payment is handled by our payment provider, never through the contact form or by email. You get an emailed receipt for each payment. Any sales tax is shown at checkout.
Cancelling and refunds
Cancel any month, in your account or by email, and you won't be charged again. You keep access until the end of the month you've paid for. Ask within 14 days of your first payment and we'll refund it in full. See the Refund & Cancellation Policy.
What to put in a chat
- What you're trying to decide, in a few sentences
- The products you're already considering, if any
- Your budget and any deadline
- What you'll use it for, and what you already own that it must work with
Please don't send passwords, payment-card numbers, account credentials or other sensitive information.
What we don't promise
We don't promise a particular outcome or a specific response time. We give honest, informed guidance based on what you tell us.
Consultation, not technical support. Ask Buddy provides advice and decision guidance before you buy. We don't provide repair, troubleshooting, software installation, malware removal, account recovery, remote technical support or manufacturer-authorized support.