Refund & Cancellation Policy
Effective and last updated: October 4, 2026
This policy applies to the Ask Buddy monthly plan: $49 USD per month, billed monthly in advance and renewing automatically until you cancel.
Cancelling
You can cancel any month, in your account or by emailing support@theaskbuddy.com from the address on your account. Cancel before your next billing date to avoid the next charge. Cancellation takes effect at the end of the month you've paid for: you keep access until then, and you won't be charged again. We'll confirm your cancellation by email.
14-day refund on your first payment
If Ask Buddy isn't right for you, ask within 14 days of your first payment and we'll refund that payment in full. No lengthy explanation is needed. This applies once per customer, and your access ends when we refund.
Other refunds
- You were charged in error, charged twice, or charged after a cancellation we confirmed.
- We end your plan, other than for breach of our Acceptable Use Policy. You get a refund of the unused part of your current month.
- A refund is required by law.
Payments we don't refund
After the first 14 days, and for renewal payments, we don't refund months in which the service was available to you. Unused chats don't roll over and don't qualify for a refund. We still review any request individually and in good faith.
How to request a refund
Email support@theaskbuddy.com with your name, the email address on your account, the date of the payment and the reason. We'll reply with our decision.
How long it takes
We process approved refunds promptly to the original payment method. How long it takes to appear depends on your bank or payment provider, and is often several business days. Please contact us before opening a payment dispute so we can resolve the issue quickly.
Exceptions
We can't refund costs charged by other companies, such as products you buy or services from a seller after our advice.
Your legal rights
This policy doesn't limit any rights you have under applicable consumer protection law.